Tinnitus Tunes Limited acting via our website https://tinnitustunes.podia.com (“We” or “Us” or “Our”) is committed to ensure Your privacy while providing the best services (“Services”). In this policy we refer to You as “user”, “Customer”, “You”, “Your”. 

If You want to become a Customer of the Service, You need to register and open Your personal account through Our Website. At the time of registration, We ask You to provide Us with a certain amount of personal information. Submission of such personal information is voluntary, but without it You may not be able to receive Our Services. By providing Your personal information, You consent to do so for the purpose of Us delivering to You the Service.

 

Pursuant to applicable data protection laws, consider that:

 

If You live in a country that is a member of the European Economic Area, the way your data is processed and the current Privacy Policy shall be governed by the General Data Protection Regulation or Regulation [UE] 2016/679("GDPR").

 

If you live in a country outside the European Economic Area, collection of your personal data shall be governed according to the privacy laws of New Zealand.

Our Company is responsible for safe retention of personal data: Tinnitus Tunes Limited, with registered offices in 20 Wellington Road, Waiheke Island,   Auckland, New Zealand 1081.

 

To contact the representative Tom Donaldson (Data Protection Officer), You may send an email to: info@tinnitustunes.com

 

In order to register and navigate the Platform, you need to be older than 16. We may but are not obligated to use your personal information to verify your age and ensure the enforcement of this restriction.

 

We collect first name, surname, username, email address, Country, City, Street Address, ZIP/Postal Code.

 

We may use personal information data in-house in order:

To provide and operate the Services;

To develop, customize, expand, and improve Our Services;

To provide You with customer assistance;

 

To be able to contact You with general or personalized service- related notices and promotional messages/emails;

To enhance Our data security and fraud prevention capabilities; and

 

To comply with any applicable laws and regulations.

 

We use personal information collected via Our Services for a variety of business purposes described below. We process Your personal information for these purposes in reliance with Our legitimate business interests, in order to enter into or perform a contract with You, with Your consent, and/or for compliance with Our legal obligations. We indicate the specific processing grounds We rely on next to each purpose listed below.

 

To facilitate account creation and login process. We use the information You allowed Us to collect to facilitate account creation and login process for the performance of the contract;

To send administrative information to You. We may use Your personal information to send You product, service and other related information and/or information about changes to Our terms, conditions, and policies.

Fulfill and manage Your purchases. We may use Your information to fulfill and manage Your purchases made through Our Website

To manage User Account. We may use Your information for the purposes of managing Your account and keeping it in working order;

To respond to legal requests and prevent harm. If We receive a subpoena or other legal request, We may need to inspect the data We hold to determine how to respond. We may disclose aggregate information about Users for such legal purposes;

To deliver services to the user. We may use Your information to provide You with the Services/Products.

For other Business Purposes. We may use Your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, to evaluate and improve Our Services, products, marketing and Your experience. We will not use identifiable personal information without Your consent.

 

When You create an account with Us You give Your consent that We may process or share data based on the following legal basis:

 

Payment Processing: When You place an order the payment information you enter is sent directly to the payment processing entities. We do not see or store your credit card or PayPal account details.

Service Provision: Only the minimum information required will be passed to the third party organizations that provide services to our customers and members.

Legal Obligations: if We reasonably suspect that Your Account has been used for an unauthorized, illegal, or criminal purpose, You give Us express authorization to share information about You, Your Account, and any of Your transactions with law enforcement. We may disclose Your information where We are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such  as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose Your information where We believe it is necessary to investigate, prevent, or take action regarding potential violations of Our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which We are involved.

 

We will only keep Your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a  longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When We have no ongoing legitimate business need to process Your personal information, We will either delete or anonymize it, or, if this is not possible then We will securely store Your personal information and isolate it from any further processing until deletion is possible.

If You request Your personal information to be deleted and Your account with Our Services to be cancelled, We will cancel Your account and information associated with it to exercise Your right “to be forgotten”.

 

We store Your data on Our servers and We also use third-party storage providers to keep Your Data. Our data storage providers are contractually committed to protect and secure your data. Third-Party Service Providers that store or process your Personal Information are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.

 

If You would at any time like to review or change the information in Your account You can log into Your account settings and update Your  account or request such changes by notifying Us at info@tinnitustunes.com.

 

You can unsubscribe from Our marketing email list at any time by contacting Us via Our Contact Center by email at info@tinnitustunes.com. You will then be removed from the marketing  email list; however, We will still need to send You service-related emails that are necessary for the administration and use of Your account.

 

From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification     posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

 

As permitted by applicable law, if you continue to use the Services  after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes any previous Privacy Policies.

Any clinical information you provide will be anonymized and only used for research purposes.